Franking
Ink.com Terms & Conditions of Sale & Website Usage
These terms and conditions have
been put in place to ensure fairness between all of our customers
and ourselves. They help ensure we are always able to offer
the best possible prices and provide a high level of service
to everyone.
Using our web sites or placing
of an order indicates your acceptance of these Terms and Conditions.
Please read them carefully. The submission of an order form
and payment will be treated as an offer by you to purchase goods
from us subject to these terms and conditions.
Our terms and conditions meet the
minimum standards required under UK distance selling regulations
and we reserve the right to alter them on a per order/customer
basis at any time, using the UK regulations as a minimum standard,
without notice. We will only do this under specific circumstances.
For example; When the customer or delivery address is outside
the UK, the products or services purchased are not part of our
standard offerings or other regulations apply.
Definitions
Standard Products – These are items that are sold as per
the description and have not been modified or personalised in
any way.
In these terms of sale, “we”
means Mailcoms Ltd (and “us” and “our”
will be construed accordingly); and “you” means
our customer or potential customer for products (and “your”
will be construed accordingly).
Trade Sales - Items that have been
supplied discounted from our single item rate or are paid for
using BACS, internet banking, cheque, corporate or company credit
card, or cash by a company or on behalf of a company (limited
or otherwise) are considered trade sales and not subject to
consumer distance selling regulations. Please ensure you read
these terms and conditions for more information on our returns
policy for trade sales. Some of our web sites display discounted
multiple item rates. If you don't wish to use the discounted
rate so that the order is not considered a trade sale, you should
contact us in advance and the full single price rate will be
applied regardless of the quantities purchased.
Reasonable time periods - We do
not include weekends or bank holidays within the reasonable
period time frame. However, we do include non working hours.
For example 24 hours is considered to be 1 working day.
Opening hours
We are open between 9:00 and 17:00 Monday - Friday excluding
UK bank holidays. We operate with reduced staff cover between
27th Dec and 2nd Jan. Due to the number of orders we need to
process, It may not be possible to contact us by telephone during
December or at other busy times of the year. We may also operate
reduced telephone coverage at other times of the year to accomodate
activities such as staff training and holidays. We always recomend
you contact us by email and request a read receipt.
Buying products from us
We do not have a binding contract until the goods have been
dispatched by us. We reserve the right to cancel any order without
prior notice. In this instance we will make the request for
all monies will be refunded to the card/bank account used to
make the purchase within 28 days. Many companies may be involved
in the delivery of your order, therefore any delivery date specified
can not form part of the contract.
Many companies may be involved
in the delivery of your order, therefore any delivery date specified
can not form part of the contract.
Description of goods
The description of items offered for sale on our web sites are
provided by the product description.
Product photographs and other images
may contain items that help show the product in context. For
example: the product may be placed in a room or situation where
it's design to be used. These additional items are not supplied
as part of the product and you should check the full description
before placing an order.
Some product images are supplied
by the manufacturer and the final product may look slightly
different. You should also consider colours and quality of the
image may vary slightly from computer to computer and therefore
should only be considered as a guide.
From time to time a manufacturer
may change or improve the product slightly without notifying
us - this may include the packing, ingredients, materials used,
size etc.. While we constantly monitor the goods supplied to
us and update our web sites accordingly it is impossible to
be 100% accurate and the goods we supply may not match the descriptions
or photographs exactly. The products supplied to you will be
the current version as supplied in the UK to us by the manufacturer
or distributor.
Use of our web sites and their
features
All rights, including copyright, in the content of our web pages
are owned and controlled by Green Franking.co.uk - Mailcoms
Ltd or our suppliers.
In accessing Green Franking.co.uk
- Mailcoms Ltd owned web sites, you agree to be bound by the
terms and conditions as set in this document. If you are not
in agreement, you should terminate your use of the site forthwith.
Individual users are granted permission
to download pages and store them temporarily without alteration
for the purpose of viewing on a personal computer or monitor,
and to print pages for the sole purpose of viewing or reading
them. The permission to download and print pages does not allow
the material or any part of it to be incorporated into another
web site or other publication and commercial use of any material
contained herein is expressly prohibited.
Many of our web sites have standard
features such as detailed product information and shopping carts.
They also have advanced features that allow you to check the
status and history of your orders, update your personal details,
quick "Buy Now" options, online forums etc. While
we perform reasonable tasks to ensure the features are easy
and secure to use, It is your responsibility to ensure you are
aware of how to use these features and of any potential security
issues. We can not be held responsible if any incorrect use
results in an error - For Example: incorrect delivery address
being specified, personal details being disclosed within a forum
or other public area or not having read the full product description
before placing an order.
The technical and design contents
of our web sites are updated on a regular basis. The design
may change, new features may be added and others removed. If
you are unsure how to use any features of our web sites, please
contact us for guidance before using the web site.
Some of our websites allow you
to leave product reviews, contribute to forums and get involved
in other social networking activities. If you decide to use
these features please be considerate. Any comments/entries must
not contain abusive or defamatory language, anything illegal,
be in breach of copyright, used to promote other activities
or businesses or used to publish anything a typical user may
find offensive. You are entitled to express your opinion, but
it must be factual and relevant. As operator and owner, we are
responsible for anything published on our websites and therefore
may delete or edit anything without notice. To ensure the continued
availability of these features, anyone in breach of these rules
may have their account suspended without notice.
Cancellations, returns & refunds
Our cancellation, returns and refund policy is in accordance
with UK distance selling regulations. Before returning any items
to us,please contact us on 08450 530930 .
Faulty Goods
All products sold are fully tested for use in the intended equipment.
If you experience problems and you believe it is related to
the products purchased you must contact Mailcoms Ltd in the
first instance. Mailcoms Ltd will accept no responsibility or
liability for any servicing, call outs or parts to your equipment
as a result of using our products in them.
Trade Sales
For trade & discounted sales may only be cancelled or returned
at our discretion. If we agree to a return or cancellation your
refund will be subject to a restocking fee of not less than
25% of the order value - this may be higher depending on the
products and value of the order.
You should contact us prior to
returning any items to us to obtain confirmation that we will
accept the items. If you return these items to us without prior
permission an additional administration fee of £30 plus
the full shipping charge will apply to cover our costs involved
in returning the items to you. The shipping cost paid at time
of purchase is often subsidised by us, so the full shipping
charge may be higher than the initial cost of delivery. The
full charge may also include any charges or further costs we
incur having the items returned by you, such as the cost of
collection from a depot, unpaid or part postage cost or other
return charges made by the courier or other authority or company
involved in the delivery. We will retain the items for a maximum
of 14 days. If payment for re-delivery is not received within
this time period, we will assume the goods are not required
and will be disposed of.
We accept no liability for loss
or damage during return transit and recommend you take out adequate
transit insurance. Confirmation of posting is no guarantee of
delivery and items should be sent via an insured "signed
for" service to cover the value of the parcel should damage
occur in transit.
Products
If you decide that you placed the order in error the items you
have ordered may be returned in their original condition and
packaging (unopened, not used or worn), at your expense, for
exchange or refund within 7 working days starting the day after
the goods have been delivered/signed for. We accept no liability
for loss or damage during return transit and recommend you take
out adequate transit insurance to cover the full cost of the
order in case of damage, loss or theft during transit . Confirmation
of posting is no guarantee of delivery and items should be sent
via an insured "signed for" service.
Order cancellations (in full or
part) must be made in writing (by email, letter or fax) within
7 working days from the date your order is placed. Under the
distance selling regulations, cancellation by phone can not
be accepted. If you cancel your order by email, you must send
it to a valid address and should request a read receipt to confirm
delivery. Sending an email and/or receiving an automated reply
is no guarantee the email has been received by us.
We consider 7 working days to be
a reasonable time in which to return the goods to us and you
should use an appropriate delivery method to ensure the products
reach us within this time period.
If the products have been used
or the packing has been opened and/or are not in the original
condition (this excludes packaging added by us and used to protect
the goods during transit), we are unable to issue a full refund
and you will be liable for any charges and reasonable administration
costs incurred by us.
We do not accept returns for goods/items
that have been used unless they are faulty and within the guarantee
period. If this is the case, after investigation to confirm
the fault, we will either replace the item or return it to the
manufacturer for repair. If no fault is found or we believe
the item was deliberately damaged after being delivered and
signed for, you will be liable for any charges incurred by us
including a reasonable administration fee.
If we are unable to accept the
item(s) for return (fall outside the 7 working days, the items
are not faulty or have been used etc.), you will be responsible
for the full cost of returning the items. This includes any
collection or dispatch charges incurred by us and reasonable
administration fees. Payment of these fees must be made before
we can return the item(s) to you. We will retain the items for
a maximum of 14 days. If payment is not received within this
time period, we will assume the goods are not required and will
be disposed of.
We can only credit the card/bank
account used to make the original payment. This is in accordance
with UK anti-fraud and money laundering regulations.
Credit/Debit card chargebacks
When you contact your credit card company to report a transaction
as unknown or not authorised - this is known as a "chargeback".
We supply the name "Mailcoms
Ltd" or the website address to your credit card company.
however, the name that will appear on your statement for any
credit card transaction made with us may be altered by them
to meet their own specifications. It is very important you do
not contact your credit card company and report this transaction
as unknown to you if the order has been delivered and signed
for. If you feel there is a problem with your order you must
contact us in writing (letter or email) to resolve the problem.
Canceling the transaction with your credit card company will
be considered theft or fraud and your details will be passed
to the relevant authority for further investigation. This may
result in us making a claim against you, could damage your credit
rating and/or affect your ability to buy online in the future.
If a transaction is charged back
to you and proof of delivery is available, we reserve the right
to either:
A) Re-charge the credit card to
used to make the payment for the full amount, plus an additional
reasonable administration charge. The administration charge
will depend upon the amount of time we need to spend resolving
the problem.
or
B) Issue a claim via the appropriate
legal service - This may affect your credit rating and leave
CCJ's against you.
If you request a chargeback after
a refund has been issued, you will be liable for a any charges
we incur plus a reasonable administration cost. Credit card
protection regulations ensure your account is automatically
credited when a chargeback is issued. If a refund has already
been made, a further chargeback will be considered theft or
fraud and appropriate legal action may be taken against you.
Business Accounts
If you are a business customer, then from time to time we may
agree to open an account for you, enabling you to pay in arrears.
Where you hold an account, then upon or following the dispatch
of products, we will send to you an invoice for payment of the
price of those products, and you will pay such invoice within
30 days of the date of the invoice. Accounts will be subject
to such credit limits as we may notify to you from time to time.
If you do not pay any amount properly due to us under or in
connection with these terms of sale on time, we may: charge
you interest on the overdue amount at the rate of 4% per year
above the base rate of HSBC Bank Plc from time to time (which
interest will accrue daily until the date of actual payment,
be compounded quarterly, and be payable on demand); or claim
interest and statutory compensation from you pursuant to the
Late Payment of Commercial Debts (Interest) Act 1998.
Delivery
All "physical" products are dispatched by courier
or post, are insured and require a signature. We are unable
to issue delivery instructions that do not make allowance for
the delivery agent to obtain a valid signature. This includes
leaving the parcel at a different address, in a garden shed
etc. It is the customers responsability to ensure someone is
available to sign for the consignment at your specified delivery
address. If no one is available, the courier will normally leave
a calling card, but as we have no control over the courier company
this can not be relied upon or guaranteed. If a card is left,
please follow any instructions given and contact the depot specified
A.S.A.P to re-arrange delivery or collection. Orders can only
be delivered to the address specified with the order.
It is the customers responsability
to ensure someone is available to sign for the parcel. We send
an email to the address specified with your order when your
order is dispatched. You should ensure you can receive emails
sent from any of our domain names (these can be found on our
website) as we can not accept reasonability for emails that
do not arrive or are filtered by your ISP.
If the courier suspects the person
signing for the order may not be the correct person or does
not meet any other restrictions (such as under age) they may
ask for proof of ID. If suitable ID can not be provided the
parcel may be returned to us and the customer liable for additional
delivery and any reasonable administration charges.
Any delivery date specified by
the customer can not form part of the contract. We will always
attempt to meet any delivery requirements but all orders are
delivered on a best effort basis.
Parcels that can not be delivered
or remain uncollected for the holding period specified by the
courier (usually 5 working days) will automatically be returned
to us. A reasonable administration charge and any costs made
to us by the courier will apply to all orders returned due to
non delivery or collection. Part of the initial delivery charge
is often subsidised by ourselves but redelivery will be charged
at full cost.
If your parcel appears to be damaged
on delivery, you must refuse it. When you sign for your parcel,
you are indicating the parcel was delivered in good order. If
you accept the parcel but on further inspection decided the
items where damaged you must contact us within a reasonable
time period - usually 24 hours after taking delivery.
We insure your parcel against loss
or damage while in transit. If we need to report your parcel
as missing or damaged, after it has been signed for, the courier
company may wish to inspect or investigate the situation before
agreeing to provide compensation. We are unable to resend your
order until the courier company has concluded their investigation
and authorised us to resend the order.
We reserve the right to pass on
any additional charges in full made to us by the delivery agent
or courier. Reasons for this may include but are not limited
to:
Incorrect address specified at
time of order.
Redelivery to a different address.
Incorrect shipping option selected at the time of order.
Damaged Goods
All goods are checked before dispatch, but in the unlikely event
of any items in your order being damaged, you should notify
us within a reasonable time period, usually 24 hours after signing
for the goods, giving details of the damaged items. In order
to speed up the process of getting the damaged items replaced
we may ask you to provide photographic evidence, usually electrically
by email, to confirm the damage. If you are unable to provide
photograghs we will arrange to collect the items from you and
have them returned to us for inspection. If you prefer this
option, someone must be available at the collection address
when the courier arrives and the items must be appropriately
packaged. Once the products arrive back to us, we will inspect
them to confirm the damage and replace as appropriate. If we
conclude the items have been damaged deliberatly in order to
avoid the cost of returning products ordered in error, you will
be liable for any costs incured by us, a reasonable administartion
fee and the full cost of returning the products to you.
Missing Items
If you believe that there may be item(s) missing from your order,
please contact us within 2 working days of signing for your
order and we will investigate. This may involve us speaking
to third party companies involved in the supply and delivery
of your items and may take a few days to complete.
Privacy
We value and respect your privacy and never pass on your details
onto third party companies unless they are directly involved
in the supply and delivery of your order. We will always act
in accordance with our current registration supplied to the
UK infomation commisioner and in accordance with the Data Protection
Act. Full details on how information we hold is used, visit
the UK's Data Protection Website.
Due to the nature of our business
we need to pass some of the information you supply to us onto
third parties. For example: Your delivery address and contact
details etc. The third parties will never use this information
to contact you about anything other than your order.
Email
Our main method of trading is via the internet and all communication
will be made by email. When asked to enter an email address,
please supply a valid address that is checked on a regular basis.
Failure to provide a suitable email address may mean your order
is delayed. It is your responsibility to ensure you can accept
email from our domains. Please ensure any anti-spam software
or system used by yourself or your service provider is updated
accordingly. We can not be held responsible for any situation
caused by email that does not arrive.
Cookies
From time to time, our web site may send a "cookie"
to your computer. A cookie is a small piece of data that is
sent to your browser from a web server and stored on your computer's
hard drive.
A cookie can't read data off your
hard disk or read cookie files created by other sites. Cookies
are a normal part of web site functionality and do not damage
your system. Unless otherwise stated, the cookies are used to
ensure successful navigation through the site by passing required
information from page to page.
We may use cookies to track patterns
of behavior of visitors to our site.
We only use cookies in a responsible
manner and in accordance with the UK Data Protection Act 1998.
For more information on cookies,
visit www.aboutcookies.org
Our Web sites
Content
All web site content including text, graphics, images, button
icons, logos, audio/video clips and software is the property
of The Online Shopping Company Ltd.. or it's content suppliers
and is protected by international copyright law. You may not
use this content without written permission from the content
owner.
Compilation
The collection, assembly and arrangement
i.e. compilation of all the content is the exclusive property
of Mailcoms Ltd. or it's suppliers and protected by international
copyright law.
Software
This website is operated by Mailcoms Ltd - 1st Floor, 6 Mill
Street, Cannock, Staffordshire WS11 0DL, Co Reg no 584771 and
our VAT Number is 921930535
